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AI Chatbot
Get instant answers 24/7
- Instant responses
- Available anytime
- Knowledge base access
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Detailed inquiries and assistance
- Detailed responses
- File attachments
- 24-hour response time
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Speak with our team directly
- Direct conversation
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AI Chatbot Assistant
Your intelligent support companion
What can the chatbot help with?
Our AI-powered chatbot can answer questions about workflows, retrieve order information, provide troubleshooting guidance, and help you navigate the FlowTask platform. It has access to our knowledge base and can assist with common tasks and questions.
Order Information
- •"What's the status of order S12345?"
- •"Show me details for order S67890"
- •"When is order S11111 due?"
Workflow Questions
- •"How do I create a new service order?"
- •"What's the process for vendor assignment?"
- •"How do I update an order status?"
Troubleshooting
- •"I'm having trouble logging in"
- •"How do I reset my password?"
- •"Why can't I see certain orders?"
Platform Features
- •"What features are available for clients?"
- •"How do I use the dashboard?"
- •"What reports can I generate?"
How to Use the Chatbot
- 1Look for the chat icon in the bottom-right corner of any page
- 2Click to open the chat window and type your question
- 3For order-specific questions, you may need to log in for security
- 4The chatbot will search our knowledge base and provide helpful answers
Note: For authenticated users (CSR/Admin), the chatbot can also create and update service orders using natural language. Just ask! For example: "Create a new plumbing order for Building A."
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Frequently Asked Questions
Quick answers to common questions. Can't find what you're looking for? Try asking the chatbot!
What are your support hours?
Our support team is available Monday through Friday, 9AM to 5PM Eastern Time. However, our AI chatbot is available 24/7 to help with common questions and issues.
How quickly do you respond?
We typically respond to all email inquiries within 24 business hours. For urgent matters, please call us during business hours. The chatbot provides instant responses.
Can the chatbot access my order information?
Yes! The chatbot can retrieve order information for authenticated users. Simply log in and ask about specific orders by their order number (e.g., 'What's the status of order S12345?').
What if I need help with something not in the chatbot's knowledge base?
If the chatbot can't help with your specific question, it will guide you to contact our support team via email or phone. We're always here to help with complex issues.
Is my information secure when using the chatbot?
Absolutely. The chatbot follows the same security protocols as the rest of our platform. Order information is only accessible to authenticated users, and all interactions are secure.
Can I create service orders through the chatbot?
Yes! Authenticated CSR and Admin users can create and update service orders using natural language. Just ask the chatbot to create an order and provide the details.
